Refund policy

Returns Policy

 

14 DAY RETURN POLICY

  • Our return or exchange policy lasts 14 days. If the item is returned within 14 days, in as new condition, in original packaging and with proof of purchase, we will exchange your item or a refund will be offered as a David Russell Gift Card. If 14 days have gone by since your purchase, we may not offer you a refund or exchange.

 

HOW TO RETURN OR EXCHANGE YOUR ITEM

  • Returns or exchanges may be taken back to the NZ Uniforms shop where the items was purchased, or:
  • Returns or exchanges may be couriered back to David Russell. If we make an error and send you the wrong item, David Russell will cover the cost of the return shipping. Please note: David Russell strongly recommends that you return items via COURIER TRACK AND TRACE rather than standard post as all returned items remain the responsibility of the purchaser until received by David Russell
  • The address for return or exchange items is as follows;
    New Zealand Uniforms Wellington Head Office
    5B/16 Parumoana Street,
    Porirua, Wellington 5022
    New Zealand

 

FAULTY GOODS

  • If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. On inspection and/or product testing, if we deem the fault to be due to misuse or not following the care instructions, we may not issue a replacement or refund. Please ensure that items returned to us are laundered.

 

CHANGE OF MIND

  • We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully.

 

NON-RETURNABLE ITEMS

  • There are certain non-returnable items:
    • Gift cards
    • Sale items
    • Swimwear, underwear, some health and personal care items
    • Garments that have been worn, altered or are not in their original condition
 

For any further information regarding returns please call our customer service team on +64 (04) 282 1199